ATMs Provide a Surprising Benefit for Retail Customers: Helping Them Save Money
BFC Enterprises • June 17, 2024

ATMs have long provided benefits for both retailers and customers. For retailers, they drive additional revenue through surcharge fees and bring more foot traffic into stores. For customers, they provide convenient access to banking services like withdrawing cash. But recent research has uncovered another surprising benefit ATMs offer retail customers - helping them keep a tighter grip on their finances.


Cashless Payments Trick Customers into Overspending
So how exactly can an ATM save your retail customers money? It comes down to the payment method - cash vs cashless. A landmark study from the University of Adelaide found that consumers tend to spend more when using credit/debit cards and other cashless payment methods versus using cash. This tendency was especially pronounced for purchases of status products meant to signal wealth or success.

The reason for this, experts say, is that physically handling cash and counting out dollars and coins to make a purchase makes the act of spending more psychologically “painful.” Using cash makes you more cognizant of the hard-earned money you are giving up. Swiping a card or clicking a “buy” button creates more of a disconnect from the outgoing money.

Experts Recommend Using Cash to Pay
This cashless disconnect is one of the reasons many financial advisors recommend using cash instead of credit/debit cards as much as possible when trying to stick to a budget. Using cash can guard against unplanned, impulsive purchases by making the spending experience more tangible and memorable. It's simply harder to lose track of how much you've spent when you can physically see your cash reserves dwindling.

Of course, in today's increasingly cashless society, it's not always easy or convenient for consumers to access cash. With bank branches closing and most banks still operating from 8 a.m. to 5 p.m., withdrawing cash has become more difficult. In addition, more paychecks than ever are either direct deposit or payroll cards, meaning fewer paychecks are being issued via physical checks that can be cashed.

How do ATMs Help You Save Money?
ATMs, particularly those located at retail stores and other convenient locations, can play a big role in helping customers save money. By providing easy access points to withdraw cash, retailers with ATMs on premises are empowering their customers with a budgeting tool - the ability to pay in cash.

When retail customers can easily convert part of their paycheck into cash via an on-site ATM, they gain the ability to:
  1. Ditch impulsive overspending by using a cash payment method that is psychologically more “painful.”
  2. Keep tighter control over their budget by physically seeing their cash reserves dwindle with each purchase.
So, in addition to the revenue and foot traffic benefits ATMs provide to retailers, they also enable a cost-saving advantage for customers - the ability to curb unplanned spending by switching to cash payments. Promoting cash access via convenient ATM locations empowers shoppers to make more conscious, wallet-friendly spending decisions.

Discover how you can help empower your customers by partnering with BFC Enterprises for an on-site ATM - at no cost to your business. 

By BFC Enterprises April 8, 2025
As U.S. businesses increasingly go cashless, some cities and states are passing laws requiring retailers to accept cash for in-person payments. This blog explains why many Americans still rely on cash despite so many non-cash payment options and why not accepting cash is bad for businesses.
By BFC Enterprises March 5, 2025
With ATM crime on the rise, the recently re-introduced Safe Access to Cash Act would update the 90-year-old Federal Bank Robbery Act – making it a federal crime to steal, damage, or rob an ATM or those using, loading or servicing ATMs no matter where the terminal is installed and regardless of whether it is bank-owned or bank-sponsored.
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